OWINGS MILLS, MD, February 11, 2020- ELSCO, Inc., the world’s premier manufacturer of elevator roller guides, swivel sliding guide shoes and related accessories for over 60 years, announces the addition of two key positions to bolster its sales and customer service departments.

Mark Wilson, ELSCO’s National Sales Engineer, is an elevator industry veteran, with over 30 years of experience in sales, marketing and operations. In his new role at ELSCO, serving the US and Canada markets, he will be responsible for sales, technical service expertise and customer product training. Mark has a strong passion for delivering an exceptional customer experience. “I look forward to working with the team to take ELSCO to a new level, while continuing to deliver superior products and world class customer service,” Mark said.

The most recent addition to the ELSCO team is Michael Miller as Inside Sales and Customer Service Manager. Michael’s 30+ year career has been dedicated to outstanding customer service in Business-to-Business organizations. He has a proven track record of success in building teams and improving operations and processes. At ELSCO, Michael will lead ELSCO’s outstanding service and sales support team. “I am excited to be a part of such a dynamic and growing company with a rich history in the elevator industry. ELSCO clearly has a deep commitment to customer engagement and is driven to continuously improve and innovate,” he said.

Douglas Hamilton, Chief Executive Office of Hamilton Associates, Inc. and President of ELSCO, said, “Our vision at ELSCO is to offer such a world-class customer experience that the industry doesn’t ever have to think about alternatives. Having Mark and Michael join us, with their respective backgrounds in customer service excellence, clearly supports our company goals. We are very pleased to welcome them both to the ELSCO family.”

ELSCO is a division of Hamilton Associates, Inc., a diverse, growth-oriented, leandriven, ISO certified manufacturing company. ELSCO is acknowledged as the industry leader in ride quality, providing the smoothest, quietest and longest-lasting performance available on the market. For more information, visit our web site at elscoguides.com.