NAEC Certification Board provides a fair and impartial process for appeals and complaints related to CET, CAT, and QEI certification programs. Applicants, certified persons, and their employers have the right to appeal decisions or submit complaints.

How to Submit an Appeal or Complaint:

It is the policy of the NAEC Certification Board that the CET™, CAT™, and QEI™ Certification programs are of quality and that all applicants, certified persons and their employers, and other parties within the certification process and criteria, as well as the performance of certified persons, have a fair and impartial forum to appeal decisions adversely affecting their certification status and/or a fair and impartial forum for complaints associated with the CET™ or CAT™ or QEI™ Certification programs to be heard. Therefore, through this policy, individuals wishing to appeal a decision affecting one’s CET™, or CAT™, or QEI™ status or having a complaint as to the performance of certified/candidate persons may file an appeal/ complaint within thirty (30) calendar days of the occurrence which the appeal/complaint is about, or of the date on which the Appellant first knew or reasonably should have known of the occurrence. Appeals/complaints are to be submitted to the Certification Board in writing including the full name, postal mailing address, and telephone number of the appellant/complainant and specifying the conditions and circumstances of the appeal/complaint. The written and signed appeal/complaint shall be sent to the Certification Board.

ATTN: Certification Board

National Association of Elevator Contractors

1500 Klondike Road SW, Suite A211 Conyers, GA 30094

Phone: (770) 760-9660

Fax: (770) 760-9714

Email: NAEC Certification at certification@naec.org

All complaints will be reviewed by the Certification Board for merit